Configuring Store Settings in eHub Ship
Store settings allow you to customize various aspects of your eHub Ship experience, including:
- When you receive and send order updates
- Email notification settings
- Store logos
Store Name
Set the name of your store as it will appear within eHub Ship.
Order Update Frequency
Choose how often you want to receive updates about your orders. This includes checking for new orders and updates to existing ones.
Notification Settings
Configure who receives email notifications for order updates: just your store or both the store and the buyer through an email send by eHub Ship.
Notification Timing
Decide when you want eHub Ship to send notifications. Here’s a breakdown of the available options:
- Manual: Notifications are sent only after clicking the “send order updates” button on an order.
- Minutes: Notifications are sent as soon as possible, typically within a minute.
- x Hours or First tracking event: Notifications are sent after a set number of hours or upon receiving the first tracking event from the carrier, whichever comes first. This ensures buyers receive timely updates about their shipment progress.
Buyer Notification Emails (Optional)
These options are only available if you choose to send notifications to both the store and the buyer.
- Configure buyer notification emails for all shipments or only for CSV uploads associated with your store.
- Change the “send from” email address. To prevent emails from being flagged as spam, the entered value will have the suffix [email protected].